Atoda
Alcohol Tobacco and Other Drug Association ACT
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Feedback and Complaints

ATODA is committed to the highest standards of professionalism in delivering on ATODA’s Strategic Plan, and on continuous improvement. Offering feedback or making a complaint can help ATODA improve its services.

ATODA welcomes feedback about its operations and is committed to ensuring its management of complaints is fair, accessible, responsive, efficient and integrated.

There are no adverse repercussions for making a complaint. ATODA deals with complaints impartially and confidentially, and we will try to resolve complaints as quickly as possible. ATODA is open about the process and will advise complainants of progress.

Advice on lodging a complaint

Include in your complaint the main facts, in a logical order – your contact information, relevant dates and times, description of the complaint and attach relevant documentation.

Please identify what outcome you would like from lodging the complaint.

Making a complaint

Complaints may be made verbally or in writing.

You can leave feedback by phoning 02 6249 6358 or send a letter to:

Complaints
ATODA, PO BOX 7187 Watson ACT 2602

Or by emailing info@atoda.org.au with the subject line “Complaint” or “Feedback” – an ATODA worker not involved in the complaints procedure will remove any identifying information from an email and will provide to the CEO for their impartial consideration. That worker will have no further involvement in the complaints procedure, aside from providing a response as determined by the CEO if required.

Subscribe to our eBulletins

The ACT ATOD Sector and Research eBulletins are sent regularly to subscribers. Periodic alerts may be sent as required.

 

Acknowledgement


ATODA acknowledges and celebrates the Ngunnawal people as the traditional custodians of the land of the ACT. We pay our respects to Elders past, present and emerging. ATODA recognises and continues to learn from the contributions of Aboriginal and Torres Strait Islander people to the alcohol, tobacco and other drug sector.

Contact Us

Phone: (02) 6249 6358
Email: info@atoda.org.au
Mail: PO Box 7009,
Kaleen ACT 2617
Visit: 159 Maribyrnong Ave, Kaleen ACT 2617

Contact Page

News

  • ACT ATOD Research eBulletin
  • ACT ATOD Sector News eBulletin
  • Alcohol and Other Drugs Skill Set Training Course 2022
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