ATODA is committed to the highest standards of professionalism in delivering on ATODA’s Strategic Plan, and on continuous improvement. Offering feedback or making a complaint can help ATODA improve its services. ATODA welcomes feedback about its operations and is committed to ensuring its management of complaints is fair, accessible, responsive, efficient and integrated.
There are no adverse repercussions for making a complaint. ATODA deals with complaints impartially and confidentially, and we will try to resolve complaints as quickly as possible. ATODA is open about the process and will advise complainants of progress.
Advice on lodging a complaint
- Include in your complaint the main facts, in a logical order – your contact information, relevant dates and times, description of the complaint and attach relevant documentation.
- Please identify what outcome you would like from lodging the complaint.
Making a complaint
- Complaints may be made verbally or in writing.
- You can leave feedback by phoning 02 6249 6358 or send a letter to:
Complaints, ATODA, PO Box 7009 Kaleen, ACT 2617
Or by emailing firstname.lastname@example.org with the subject line “Complaint” or “Feedback”.
Please note: An ATODA worker not involved in the complaints procedure will remove any identifying information from an email and will provide to the CEO for their impartial consideration. That worker will have no further involvement in the complaints procedure, aside from providing a response as determined by the CEO if required.